About Pilot

Pilot is a specialist, independent business offering integrated financial planning and wealth management services to individuals, and employee benefit solutions to companies and other organisations – in particular to schools.

Just as seafaring pilots guide ships through difficult waters, we can help you navigate the complex world of financial services.

Financial advice is often conflated with the sale of financial products, but Pilot offers something genuinely different: a trusted partnership, where your needs are always paramount.

Pilot is a small business and enjoys a close personal relationship with all our clients. To us, you are definitely not just a number!

Despite this, we have a big company mentality when it comes to our internal systems and processes to ensure that we can consistently and reliably meet and exceed your expectations in terms of service.

We are committed to the highest professional standards and provide financial support to all our staff to achieve qualifications well above the minimum regulatory requirements and to develop this knowledge over time.

Pilot is committed to providing a professional service at a reasonable price. We are unlikely to be either the most expensive, or the cheapest, but you can always expect us to offer you excellent value for money.

Following a first consultation, which is offered at our expense, we will agree a fixed rate fee with you for our advice, together with the implementation of any specific recommendations.

Pilot’s approach contrasts with many other financial advisers who charge if you make an investment or purchase a financial product. Only you can judge which fee structure will give you the confidence that you are receiving truly unbiased, professional advice.

If you are interested in becoming a client we would love to hear from you. Please email Ian Thomas at ian@pilotfinancial.co.uk, or call our office on 01803 864 092.

Our People

Ian Thomas, BA (Hons) Econ CFP Ch. MCSI APFS

Ian Thomas, BA (Hons) Econ CFP Ch. MCSI APFS

Managing Director

Ian studied Economics at the University of York and has over 20 years’ experience in the financial services industry.  He is one of only around a thousand UK financial advisers who hold the Certified Financial Planner licence, the leading and only internationally-recognised financial planning qualification.  He is also a Chartered Wealth Manager and Chartered Financial Planner, holding advanced qualifications in areas such as pensions, tax and trust planning and investment management.

Ian enjoys windsurfing and running and is Treasurer of Dartmouth Amateur Athletics Club. He is also a Governor of Blundell’s School in Tiverton, Devon.

Louise Taylor, BA Hons DipPFS Cert CII (MP & ER)

Louise Taylor, BA Hons DipPFS Cert CII (MP & ER)

Financial Planner

Louise specialises in financial and estate planning for older clients.  In addition to her Diploma in Regulated Financial Planning, Louise also holds the Graduate Diploma in Law and has qualifications in Long Term Care insurance and Equity Release. She plans to continue with her studies to achieve Certified and Chartered status in due course.  Louise is an Associate member of the Society of Later Life Advisers (SOLLA) and holds the STEP Certificate for Financial Services – Trusts and Estates Planning.

Nick Courtney, FPMI

Nick Courtney, FPMI

Pension & Employee Benefits Consultant

Nick is a Fellow of the Pensions Management Institute and joined Pilot Financial from a start up financial services business specialising in Reward and Recognition solutions to clients ranging from 5 to 60,000 employees.

Having been in the employee benefits industry for over 25 years, working in various consultancies and also in-house,  Nick brings with him a wealth of technical and commercial experience.

His role at Pilot Financial is to develop and manage our workplace proposition, and he will also be taking a leading role in shaping the strategic direction of the business.

Anna Thomas

Anna Thomas

Operations Manager

Anna has a background in customer services management and oversees the operational and client service areas of the business.

Originally from Sweden, Anna moved to the UK in 1993 and studied for her MSc in Occupational Psychology at the University of Surrey. This subsequently led to qualifications in the construction, analysis and interpretation of psychometric tests.

Outside work, Anna is a mother of school-age twins and likes to maintain her strong connections to Scandinavia.

Rachael Small

Rachael Small


Rachael grew up in Bristol and attended Redland High School for Girls before beginning her career in Financial Services.

She has specialised in Pensions Administration and has dealt with Executive Pension Plans, Small Self Administered Schemes and Final Salary Schemes for over fifteen years.

Outside the office, Rachael is a mother to two boys and enjoys renovating her new home.



Office Dog

Muffin is a black miniature Schnauzer and joined the Pilot team as a puppy in May 2015.

She is a popular member of the team and enjoys meeting and greeting visitors to the office. Her various antics provide much entertainment to her colleagues, and our clients alike, on a daily basis.

Registered address:
56 High Street, Totnes, Devon, TQ9 5SQ

Tel: 01803 864 092

Email: info@pilotfinancial.co.uk

Pilot Financial is a trading name of Pilot Financial Planning Ltd, which is authorised and regulated by the Financial Conduct Authority, and Pilot Financial Consulting Ltd.

The Financial Conduct Authority does not regulate all products and services on this website.

Pilot Financial offers services only to clients in the UK.

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